Terms & Conditions

1 - Delivery Responsibilities

Any times or dates stated on our website or confirmation emails regarding Delivery are estimates only. We will aim to deliver between 4-6 weeks after final proof has been received but do not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and orders received after 12pm on weekdays, will be processed the next working day. Our delivery service does not include delivery on Saturdays, Sundays or public holidays. Whilst we agree to use all reasonable endeavors to ensure that delivery is made on the day offered, you will acknowledge that delivery is made via third party suppliers and is therefore beyond our control. We therefore cannot accept responsibility for any personal costs incurred for delays or missed deliveries. Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the delivery address and your daytime contact telephone numbers and e-mail address so we can notify you in the event of a delivery problem.

2 - When the delivery arrives

Delivery will be deemed as successfully made once the Product has arrived at the address specified and the POD has been signed. A signature will be required as proof of delivery. All goods must be signed for by an adult aged 18 years or more. Should delivery be refused at the delivery address (for any reason other than damages/missing items), and re-requested for another date, we may charge for the second delivery, since we met our delivery obligations with the initial delivery attempt. It is the recipient's responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Shortages and damages must be noted on the consignment note. If products arrive in a damaged condition you must make a note on the carrier's delivery consignment note and inform us within 24 hours of the delivery. Deliveries may consist of multiple items.  If packaging looks damaged on delivery we recommend clearly marking the POD as "damaged". Often it will only be the outer carton that is damage and the contents will be fine so we would normally advise to accept the delivery; however it is within your rights to reject the delivery. We request that you either accept or reject the whole consignment. Please contact us whilst the delivery driver is with you if you are unsure of what to do. Products will be deemed your responsibility once they have been accepted by you, your agent or the intended recipient. Any loss or damage to the Products shall then be at your own risk.

3 - Cancellations

We endeavor to provide the best Customer Service possible. Should anything go wrong we will make every effort to resolve the issue.  We do not accept cancellations after final proof has been approved. Cancellations are only permitted before this stage and will require 30% of the cost of the order to cover work done thus far, plus the cost of artwork return.

4 - Returns

We do not accept returns unless the product has been damaged in transit before it reaches you. Products are made bespoke and signed off via email as confirmation of order. Please note it is your responsibility to return the product to us at your cost. If you wish we can arrange for our third party courier to collect the goods from you, but it will be your responsibility to cover these costs. We do not accept any returns without notification. Items returned without notification may not be accepted. Any items returned that have damaged caused through lack or care or attempted build and disassemble will be subject to charges for repairs/replacements.

5 - Refunds

Due to each collage being a bespoke commission after sign off on final draft items are non-cancellable. Refunds will only be given in the event of damage to the product in transit and will require photographic evidence. Refunds will be processed back onto the card or Paypal account used to purchase the product(s). All refunds will be subject to a reduction equivalent to the costs incurred by us to arrange and make the collection, and will subject to further deductions if you are not deemed to have taken reasonable care of the product(s) – please refer to the section above for further information regarding your duty to take reasonable care of products in your possession. Emailed sign off from a customer is taken as confirmation to go to print. Where exchange rates of currency are involved, the refund will be made in £GBP at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund. These terms do not affect your statutory rights.

6 - Notices

All notices shall be given:

• To us via email, at hello@barneyandwilf.com
• To us via post at: Barney & Wilf, 20 Walnut Grove, Banstead, SM7 1PJ United Kingdom.

7 - Modifications to the website

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it at any time. Unless explicitly stated to the contrary, any new features including new content shall be subject to these Terms and Conditions. Please note that although we try to ensure that the content of our website is accurate, our websites may contain typographical errors or other inaccuracies. These Terms and Conditions replace all other Terms and Conditions previously applicable to the use of our website and/or sale of the Products.

8 - Nature of our website

Our website is a place for you to select and order decorative home products (the "Products"). Our website describes the Products in more detail. Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the Products, using the payment methods displayed on our website. If you do not qualify you may not use our website.

9 - Liability

Under law, we are obliged to meet the following obligations for any Product you purchase from our website:

• We own the title and have the right to sell the Product to you
• The Product will correspond with the description we have given
• The Product will be of satisfactory quality
• The Product is fit for purpose

10 - Linked Sites

Barney and Wilf makes no representations whatsoever about any third party websites which you may access through our website or which may link to our website. When you access any other third party website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that Barney and Wilf endorses or accepts any responsibility for the content, or the use of, such a website and Barney and Wilf shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use or reliance on any content, Products or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrators.

11 - Limitations and exclusions

We also promise that any service we provide to you will be provided with reasonable skill and care. Subject to our Delivery statements, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation. The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permissible by applicable law.

12 - Information you provide to us

The following applies to any information you provide to us, for example during the registration or ordering process. You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our suppliers, our partners, successors (including the purchaser of the whole or part of our business), associates, subcontractors or other third parties (together our "Partner Companies"). If you obtain or choose to buy Products from our website then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters or other messages, then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these Terms and Conditions as "Personal Information". You must ensure that the Personal Information you provide is accurate and complete and that all Ordering or registration details (where applicable) contain your correct name, address and other requested details.  By accepting these Terms and Conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. If you would like to review or modify any part of your Personal Information then you should email us at hello@barneyandwilf.com. The following applies to all artworks, messages, emails, ideas, suggestions, concepts and other material submitted by you to us ("Content"): You must ensure that all Content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trademark or any other rights of any third party, nor be obscene, abusive, threatening, libellous or defamatory of any person or be otherwise unlawful; You grant us a non-exclusive, irrevocable, royalty free, worldwide licence to publish all Content that you submit to us except any portion of the Content that is Personal Information. You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all actions, claims, losses, liability, proceedings, damages, costs, expenses, loss of business, loss of profits, business interruption and other pecuniary or consequential loss (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us. You warrant and undertake that you will not use our website for any purpose that is illegal or prohibited by these Terms and Conditions, including without limitation the posting or transmitting of any libellous, defamatory, inflammatory or obscene material. If you breach these Terms and Conditions then your permission to use this website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these Terms and Conditions. Applicability of online materials Unless otherwise specified all content and materials published on our website are presented solely for your private, personal and noncommercial use. Our website is controlled and operated by us from our offices in England. Where content published on our website is supplied by third parties, you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or offline) and the use of such content except for content which relates directly to Products you purchase. We have used our best endeavour to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of our website and/or viewing of it, or use of any material or content on our website or services, or products offered through our website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our website and you must exit immediately. Barney and Wilf makes no representations and gives no warranties, express or implied that making the Products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products. Barney and Wilf accepts no liability, to the extent permitted by applicable laws, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.

13 - Copyright and Intellectual Property

The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Barney and Wilf, its affiliates or other third party licensors. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an Order with us or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in Order to complete any test or questionnaire.

14 - Buying products on our website

To order a product you will need to follow the ordering procedures. Details of Procedures, Products, Prices, Payment and Delivery are displayed on our website. You will be given clear instructions on how to navigate our simple on-line order process and you shall be required to provide us with your accurate personal details. By completing all details on our order form, confirming your order and making payment you are consenting to our Terms and Conditions. If you have a comment, concern or complaint about a product you have purchased from us, contact us via email at hello@barneyandwilf.com.

15 - Pricing

All prices listed are in £GBP and are inclusive of VAT. We can change the advertised price of an item at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of the acceptance procedure. We try to ensure prices displayed on our website are correct at all times. Should a pricing error arise, we will inform you if a product's correct price is higher than that stated on your order and you can choose to either proceed with or cancel the order.

16 - Payment

Payment is usually by Paypal, credit or debit card and is taken when the order is placed in line with the price featured at the time of purchase.